The meeting with the many people concerned about “denied healthcare” that we organized last December made us a point of reference for reporting problems, difficulties and expectations. We have carved out this role for ourselves and we would like to carry it out without shouting, but with the necessary attention and in the hope that it will be useful to those who administer and to those who use health services. As early as last year, the Ausl Umbria 2 required general practitioners that the prescriptions be accompanied by the diagnostic question, therefore by the description of the health problem that motivates the doctor’s request. Specifically, a person reports to us that in December 2022 he saw the already active booking cancelled, but not adequate to the standard required by Ausl Umbria 2, without however informing either the doctor or the patient. All this, in relation to particularly delicate periodic checks that the patient has been waiting to carry out, even since March.
We asked our references if there were similar situations and we found that this lack of alignment between the Cup and the general practitioner was repeated in other cases in the same way: cancellation sic et simpliciter of the reservation. This new rule certainly limits the number of waiting lists, but only formally, while aggravating the conditions of those waiting for a service. Above all, it would be good practice and rule, in the presence of the introduction of new ways of drafting recipes, to process the previous ones according to the previous rules, without canceling reservations on the sly. Or, at least, the Cup itself, after uploading bookings without a diagnostic question, should take action to remedy the issue, keeping the patient concerned on the list.
At this point, it would be useful for patients to check that any bookings made are still active and for the Cup to take an active position towards the doctor and the patient in the presence of this situation. But there is also another matter that worries us, and a lot. We understand that doctors in some specialties who carry out the first visit receive bookings for visits to be processed in half the time, ie the expected times of the service actually go from half an hour to fifteen minutes, thus compressing the first important approach with the patient. We hope that this is only an internal communication error, because we cannot even think of shortening the waiting lists by degrading the quality of the visit by creating or fueling confusion and tensions due to the consequent overcrowding.
We await answers, but above all solutions..
On this occasion, we wanted to inform you that we are flattered by the 389 reactions, 97 comments and above all the 108 shares to our latest post concerning the existence of the Utic inside the Orvieto hospital. This testifies to the interest with which you are following us, an interest which inevitably increases our responsibilities which we will do everything to honour. We renew to the reader the request to continue to give us information on the delays in processing medical checks in public health facilities in the area and to also report special cases that we reserve the right to transmit directly to the health authorities (Mayor, Regional Health Councilor and President of the Region): [email protected] .
We also remind you that it is possible to subscribe to the “Help us help us” awareness campaign at the following address: https://chng.it/tFKg7Hp6RC.